FAQ

What payments do you accept?

Credit Card and Direct Deposit payments are accepted via Paypal.

How do you ship?

All orders within Australia and overseas are sent via Australia Post.. This is one of Australia’s and the world’s largest mail and freight delivery organisations, ensuring safe and secure delivery. (Similar to UPS, and US Post in North America.)

How much is postage?

Postage within Australia is FREE! International postage prices are available at PayPal checkout page.

How long will it take for my order to arrive?

Delivery within Australia is between 2-5 working days.

International delivery varies between 4-12 working days.

If you require an express post service simply send us an email and we can arrange to have your parcel sent via express post – additional postage charges will apply for this service within Australia and overseas.

Estimates for International shipping include:

  • Orders to the United State & Canada around 9-10 working days.
  • Orders to the European Union around 10-11 working days.
  • Orders to New Zealand around 4-5 working days.

What if there is a problem with my order?Eg., Incorrect mailing address?

If you have any questions or concerns with your order, please contact us through email at info@organicisland.com.au or by phone at +617 3309 7800. We are happy to assist and help in anyway possible.

Do you offer gift wrapping?

Absolutely, every Organic Island Shell Lip Balm comes gift wrapped at no extra charge! If you would like a gift tag written for someone special just let us know when you place your order and we will do that free of charge too!

What are the different sizes of the shells?

The sizes differ with each shell andwithin each shell category, due to the natural selection of shells.

The below is an estimate for each shell category:

Small Shell (White Pearl & Turquoise)

3 - 5cm in length. 2 - 3cm in width

Medium Shell (Mocha & Oriental Fan)

4 - 6cm in length. 4 - 6cm in width. - Each shell includes a unique shell mirror to check those beautiful lips while showing off your fabulous shell to friends and family.

Large Shell (Tiger Crown & White Frangipani)

5 - 7cm in length. 5 - 6cm in width. - Our large shells are perfect for handbags and around the house, a gift or for someone special.

* Please note – Each shell is not man made and will vary slightly in both pattern and size. All shells are not completely sealed. This is due to the varying shape of each shell.

What if I have a question about a product?

We are more than happy to answer your questions. Simply email us or contact us via phone. It tends to be the quickest way for us to respond, even though there is often an International time difference- we respond to each email- every day. And it gives us a chance to meet you!

What currency are prices charged in?

For your assistance, all orders are based on your local currency. In the event this is different the currency will be in US dollars.

Can I order over the phone?

Yes, we can accept over the phone orders but only online orders are eligible for the buy 2, get 1 free discount.

If you would prefer to order over the phone, you can contact us on +617 3309 7800

All phone orders are processed via credit card.

Can I cancel an order?

We dispatch most orders within 24 hours of you placing your order. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible, asyour order may already have been shipped.

Are my credit card details safe?

Your credit card details are processed by PayPal one of the world’s leading authorities in credit card safety. We never get to see your credit card details and they are not stored anywhere on our own system so you couldn't be better protected.

Are my personal details safe?

Your personal details (address, email etc.) are kept safely on our system for our own records so we can process your orders and keep you up to date with offers and news. We never pass your details on to any third parties except when we need to fulfil your order.

How is your lip balm preservative free?

One of the many key features of our unique Shell Lip Balm is the avoidance of synthetic or chemical preservatives. The only preservative used in our Organic Island Lip Balm is Pure Vitamin E-. It is a powerful natural preservative to ensure consistent quality.

Are products hygienically sealed?

Yes! All Shell Lip balms are tamper sealed. Each Lip Balm is tamper sealed in a Therapeutic Goods Association Approved Facility. Giving 100% peace of mind upon each purchase. Our storage facilities are always maintained in a safe, secure environment where the premises are constantly cleaned and maintained to international commercial standards.

Do your products contain any parabens / SLS / phthalates / petrochemicals, Synthetic or Artificial Preservatives, Flavours, Colours, Perfumes, Petroleum’s, Formaldehydes, sulphates, ethozylates, and silicones?

Absolutely not. Our products are completely free of any of these ingredients. We only use the finest organic and naturally derived ingredients. We also do not test our products or ingredients on any animals.

Are Shell Lip Balms hypo-allergenic?

Most people with sensitive skin have fewer reactions from organic products because they do not contain common sensitisers such as artificial fragrance or colour. However natural ingredients, particularly essential oils, can trigger a reaction in some people.

Do you sell products wholesale?

Yes we do! Organic Island has a large range of Australian and overseas retailers. We would love to answer your wholesale enquiry. Please emails us at info@organicisland.com.au and we can assist with any wholesale enquiries. We have consistently delivered wholesale orders to the United States, Europe, New Zealand and Fiji.